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Short guide

What is an AI voice agent?

An AI voice agent is a program that makes phone calls, follows a script as it talks, and transcribes everything.

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A support call Illustrative example
  1. Agent Hi, I’m calling from Aprobo Demo about the question you left us.
  2. Customer Yes, I wanted to know if you’re open on Sundays.
  3. Agent Sure: on Sundays we’re open from 9 to 2.

What you see in your dashboard

Support Completed

Asked about Sunday hours. Resolved.

  • Transcript
  • Summary
  • Recording

How it differs from an IVR

An IVR is the “press 1” menu: it only understands fixed options. A voice agent listens to what the person says and replies.

Illustrative example

IVR menu

  • For payments, press 1.
  • For appointments, press 2.

Voice agent

  1. Customer I can’t make it today, I’ll pay on Friday.
  2. Agent Got it, I’m noting down Friday.

How a call works

Example: Aprobo Agents

  1. Step 1 You pick a template.
  2. Step 2 You adjust the script, tone, and voice.
  3. Step 3 You test it in your browser and approve it.
  4. Step 4 You launch each call and get it all in writing.

What it’s for

What Aprobo Agents doesn’t do (yet)

  • It doesn’t answer inbound calls.
  • It doesn’t dial a whole list on its own: each call is launched from the dashboard.
  • It doesn’t transfer the call to a person.

What it costs

From COP 249,000 per month + VAT if applicable

Billed per second of connected call: 1 min 20 s counts as 80 s.

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Questions about voice agents

Other questions? Email us at contacto@aprobo.co.

See all frequently asked questions
  • Is it the same as a voicebot?

    Yes. “Voicebot” and “AI voice agent” usually mean the same thing: a program that holds a natural-language conversation over the phone.

  • Do I need to code?

    No. In Aprobo Agents you pick a template and adjust the greeting, the reason for the call, the questions, the closing, the tone (formal or friendly), and the voice (Colombian or Latin American Spanish).

  • Does it sound like a robot?

    It’s a conversation, not a “press 1” menu. Hear it for yourself in your trial: it calls your cell phone, in Spanish.

  • Can I try it for free?

    Yes: 10 minutes to use within 14 days, no card required. The agent calls your cell phone, in Spanish.

Want to hear it on your phone?

Get your trial: the agent calls you, in Spanish. 10 minutes to use within 14 days, no card needed.

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Email us: contacto@aprobo.co